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Accliptic Support
Accliptic Support
While traditional trouble ticket functionality is provided, Accliptic Support's real focus is on facilitating ongoing conversations with customers and potential customers alike using an intuitive, email-like interface. Advanced features such as triaging, message listing context display, full-text search, and a pre-written response manager help to ensure that those who contact your company receive timely, helpful responses.
Recognizing that users want solutions without the wait, Accliptic Support also includes powerful self-help functionality. The software's knowledge base feature allows customers to quickly find answers to commonly asked questions and peruse documentation related to your products or services. It can also be used for internal needs, providing a centralized repository for your company's policies, procedures or other documentation.
A discussion forum tool allows your customers to interact with eachother, providing guidance on topics that may fall beyond the scope of your support and building an expansive community that users may rely on. Like the knowledge base, you can create internal company discussion areas to facilitate collaboration between support personnel. An additional mail feature further enhances the cohesion between support and sales staff.
Like all Accliptic Technologies products, Accliptic Support also offers an unprecedented degree of customization. Companies can easily modify the appearance of the software, integrating it into any existing web site.
Whether used for customer service, sales or internal IT support, Accliptic Support offers a powerful solution that small and medium sized businesses can rely upon.
Note: Accliptic Support includes licensing for unlimited support representatives, unlimited users, etc.
Recognizing that users want solutions without the wait, Accliptic Support also includes powerful self-help functionality. The software's knowledge base feature allows customers to quickly find answers to commonly asked questions and peruse documentation related to your products or services. It can also be used for internal needs, providing a centralized repository for your company's policies, procedures or other documentation.
A discussion forum tool allows your customers to interact with eachother, providing guidance on topics that may fall beyond the scope of your support and building an expansive community that users may rely on. Like the knowledge base, you can create internal company discussion areas to facilitate collaboration between support personnel. An additional mail feature further enhances the cohesion between support and sales staff.
Like all Accliptic Technologies products, Accliptic Support also offers an unprecedented degree of customization. Companies can easily modify the appearance of the software, integrating it into any existing web site.
Whether used for customer service, sales or internal IT support, Accliptic Support offers a powerful solution that small and medium sized businesses can rely upon.
Note: Accliptic Support includes licensing for unlimited support representatives, unlimited users, etc.
- Price: $295.00
- Updated: 12/19/05
- Visits: 68
- Rating:
