BugAwareThrough a sophisticated interface, users can send help desk requests,
track issues and bugs, and manage teams with ease. Critical and
important tasks are easily recognized through a unique color-coded
priority task list. Tasks can be sorted by urgency, issue, type,
status and author and published in a printer friendly format for
hardcopy output.
Email alerts keep staff communication open as users are instantly
notified of task changes. Managers and stakeholders are also kept in
the loop. Each task has its own discussion thread attached keeping a
complete history of the communication between affected staff members.
Daily email alerts are sent each morning informing users of their top
priority tasks needing attention. Managers and team leaders are able
to view and organize their team tasks giving them the ability to see
exactly what is being done and what needs to be done.