Interaction Management SystemInteraction Management System is a CRM solution which help organiza-tions to build, manage and server their customer better. With help of IMS
companies can give Responsive Technical Support, Immediate Access To
Order Status, Improved Response Time and better delivery to meet
customer requirements.
IMS is designed and developed by the e-Zest Solutions Pvt. Ltd. is an
enterprise wide integrated, digital call recording and call logging system that intelligently monitors calls and selectively records conversations. Robust and flexible, the system can be programmed to record all calls or only specific calls. The integrated player provides on- demand retrieval of recordings in crisp, digital sound.