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Expinion Help Desk v4.0
Expinion Help Desk v4.0
A new version of our popular Help Desk was just released Oct.30,2003!
Download a completely web-based Help Desk solution for your business. With Help Desk you can manage customer service requests and deal with issues quickly, using a number of built-in tools.
Agents can share information and solutions, so you maximize your support agents' time!
Some of the features are:
* A fully featured knowledge bank (FAQ database).
* Secured administration.
* Organize your issues and agents' responsibilities with customizable categories.
* Supports many, multi-level agents.
* Emailed issue notification to appropriate agents.
* Ability to prioritize issues and ‘To-Do’ lists.
* Agent tools such as built-in contact lists, which can be shared among agents.
* Agents can look-up and apply previous solutions or drafts to save time & resources, and to resolve your customers' issues more quickly.
* Various management reports including categorized issue and agent statistics, average question/issue completion time and more.
* Send emailed memos to your agents from anywhere online, through your administration.
* Leave 'internal only' messages for each other within each issue.
* Decide which support issues should be private and which should be included in your 'knowledge base' (FAQ list.)
* A digital copy of our comprehensive users’ guide.
* The security of buying from a company that has products in use in over 90 countries worldwide, and is known for ‘their’ great customer support.
* One installation of Help Desk (if FTP access can be provided) and one full-version upgrade is included in our inexpensive one-time charge of $125 us.
Read more, or try the demo at the link provided.
Download a completely web-based Help Desk solution for your business. With Help Desk you can manage customer service requests and deal with issues quickly, using a number of built-in tools.
Agents can share information and solutions, so you maximize your support agents' time!
Some of the features are:
* A fully featured knowledge bank (FAQ database).
* Secured administration.
* Organize your issues and agents' responsibilities with customizable categories.
* Supports many, multi-level agents.
* Emailed issue notification to appropriate agents.
* Ability to prioritize issues and ‘To-Do’ lists.
* Agent tools such as built-in contact lists, which can be shared among agents.
* Agents can look-up and apply previous solutions or drafts to save time & resources, and to resolve your customers' issues more quickly.
* Various management reports including categorized issue and agent statistics, average question/issue completion time and more.
* Send emailed memos to your agents from anywhere online, through your administration.
* Leave 'internal only' messages for each other within each issue.
* Decide which support issues should be private and which should be included in your 'knowledge base' (FAQ list.)
* A digital copy of our comprehensive users’ guide.
* The security of buying from a company that has products in use in over 90 countries worldwide, and is known for ‘their’ great customer support.
* One installation of Help Desk (if FTP access can be provided) and one full-version upgrade is included in our inexpensive one-time charge of $125 us.
Read more, or try the demo at the link provided.
- Price: $125.00
- Updated: 11/03/03
- Visits: 177
- Rating:
